Standard Delivery Service Our standard delivery service covers most of Hong Kong: Hong Kong Island, Kowloon, New Territories and the Island District (South Lantau and Discovery Bay only). Generally, if you have road access, we can deliver!
Our cut-off time is 1PM, when the butchers will cut to order.
Hong Kong Island and Kowloon
Same-day and next-day delivery is offered.
New Territories
Next-day delivery is offered.
Orders below $300, Discovery Bay, Remote Areas (Villages and Country Parks)
We now use SF Express as our delivery partner for orders below $300 and Discovery Bay and Remote Area deliveries.
Orders for Discovery Bay and remote areas will be delivered frozen. This is to maintain the quality and freshness of our product after it has been cut to order. The cut-off time will be two days before delivery.
Unfortunately, we cannot offer fruit and vegetable delivery to these areas as we cannot control the quality of the products upon delivery.
For all orders, free delivery is available on orders over $600 (after discount). When it isn't free, delivery charges start from $70!
These are our Standard Delivery districts:
Is your home outside of our standard delivery radius? No problem, we have a solution for you:
If you work within our standard delivery area then why not have your meat delivered to the office instead?
meatmarket.hk packaging is easy to carry and will keep your meat icy cool.
Or if your district is close to one of our Standard Delivery districts then email customer service contact us via WhatsApp (+852) 9700-0075. We will see if we can help!
Order Cut Off Time
Please see the schedule above for cut off times in your area. Same Day Delivery is usually available for HK and Kowloon orders that are submitted by 1:00 PM Monday to Friday.
Otherwise, for most of the Hong Kong SAR, orders submitted by the cut-off time can be delivered on the next working day.
Non-delivery Periods
No Standard deliveries on Sundays or on Public Holidays.
Custom Delivery
Custom order arrangements can be made in advance where possible. Please contact customer-service@meatmarket.hk for further assistance or check here for further details in your delivery area.
Delivery will be delayed if a typhoon signal No.8 is raised or a red rainstorm warning is in effect.
No Shows
We take every precaution to ensure completed delivery:
Please ensure that someone is ready to receive your delivery at the selected time slot
If no-one is home then we will attempt to follow the "If not home" instruction on your Profile
If this fails then we will attempt to contact you on the telephone number(s) supplied in your Profile to make alternate arrangements
If this fails then the goods will be returned to Cold Storage.
Regretfully meatmarket.hk may charge for redelivery or redirection of failed orders. This charge will be at cost only.
Guarantee/Refunds
All goods are guaranteed. See the meatmarket.hk Quality Guarantee for details.
Change of Address
You can change your Shipping Address, Billing Address and Contact details at any time here. However, please contact us via WhatsApp if you have already placed an order to your old (redundant) address.
Going Green! We're on a mission to continuously improve the green credentials of our business. Check out how green we are here.
Did you know?
Hong Kong operates a "Polluter Pays" measure that ensure that retailers take responsibility for the packaging waste that they distribute.
Measures include an industry packaging collection and recycling programme.
One of the biggest challenges to the recycling process is identifying and sorting different packaging types.
At meatmarket.hk we've been labelling our 100% biodegradable, 100% compostable, recyclable insulated carry bags since 2007 with material identifiers to ensure a smooth recycling process.
Brand New Frozen bottles that can be Consumed after Delivery!
Re-use cardboard boxes!
We deliver your orders in attractive, reusable, returnable insulated pouches and throw in a frozen bottles of water to keep your order icy cold. The frozen bottles of water are brand new and can be consumed and the bottles recycleable.
Your groovy insulated pouch comes in a convenient carry bag so you can easily have your meat delivered to the office and carry it home!
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